Skip to main content
IIDM Logo

Customer Success Stories

PLC Whisperers
CustomerStoryIndustrial Field Services

PLC Whisperers

July 25, 2022 · Admin · 1 min read

Problem: The customer’s CPU battery failure caused the PLC to lose its program. The customer did not have a digital backup of the program. The production line was down, and there was nobody onsite…

Local Project Support
CustomerStoryIndustrial Field Services

Local Project Support

July 25, 2022 · Admin · 1 min read

Problem: The aging thermoform machine suffered from an inoperable Allen-Bradley servo controller and servo drive. Both were obsolete and couldn’t be repaired. Even worse, the OEM quoted an exorbitant…

Turnkey Repair & Install
CustomerStoryIndustrial Field Services

Turnkey Repair & Install

July 25, 2022 · Admin · 1 min read

Problem: A steel mill planned to restart production after economic conditions had mothballed it for several years. The incoming maintenance team was unfamiliar with the machines they had inherited…

Fix One, Fix Many
CustomerStoryIndustrial Field Services

Fix One, Fix Many

July 25, 2022 · Admin · 1 min read

Problem: The petroleum coke processing plant was plagued by an aging controls system. Replacement parts were nowhere to be found. Each increasingly frequent failure resulted not only in idle workers…

Our team works with your team
CustomerStoryIndustrial Field Services

Our team works with your team

July 25, 2022 · Admin · 1 min read

Problem: The customer acquired pipe mill machinery in Houston and wanted it moved to Ft. Worth. The machine controllers were made overseas and there was no available documentation since the internal…

24/7 Weekends and Holidays
CustomerStoryIndustrial Field Services

24/7 Weekends and Holidays

July 25, 2022 · Admin · 1 min read

Problem: The Friday before July 4th weekend, the customer’s 400HP DC motor control died on an extruder. It was a tough weekend to find available repair techs or parts. Why is it that breakdowns…

Pneumatics Customer Success Story
CustomerStoryPneumatics

Pneumatics Customer Success Story

June 20, 2022 · Admin · 2 min read

Problem: An OEM machine builder wanted to move away from using individual, body ported type pneumatic valves and modernize by utilizing modular manifold technologies. We developed modular manifold…