Is Innovative IDM a trustworthy supplier?

Innovative IDM has been in business since 2000 and is an authorised distributor for leading industrial automation brands. We hold UL508A panel shop certification and maintain ISO-compliant quality processes across all our locations.

Orders placed before 5 PM CST ship the same business day from our Dallas-Fort Worth headquarters. We communicate lead times upfront and proactively notify you of any changes so your production schedule is never surprised.

Are your parts genuine and new? What warranty do you offer?

Every product we sell is sourced directly from the manufacturer or an authorised channel partner — no grey-market or counterfeit parts. New parts carry the full manufacturer warranty, and our repair-and-exchange service backs repaired units with our own 12-month warranty.

Do you repair parts as well as sell them?

Yes. Our in-house repair centre handles industrial drives, PLCs, HMIs, servo systems, and more. We offer fast turnaround, detailed repair reports, and a tested-and-guaranteed return — all under one roof alongside our distribution business.

How do I contact a person?

Our legendary customer service team answers the phone 24/7 at 877-906-2100. You can also reach us by email at info@iidm.com or use the live chat on this site during business hours.

Home of the Legendary Customer Experience

We are a high-tech distributor of industrial automation and controls products, and a UL508a control panel shop offering contract manufacturing and engineered solutions. We keep your facility running with onsite and offsite repair services.

The Innovative-IDM Story

Industrial automation leader Innovative-IDM was founded in 2000 as Innovative Automation with a single location in Dallas. We are primarily a Contract Manufacturer focused on building electrical control panels. Founders Gene Gray, Tim Mueller, Todd Mueller, and Adam Ring sold during the day and built control panels at night.

Along the way, Innovative-IDM allied with key distribution channel partners such as ABB, Omron Automation & Safety, Parker EMN and SSD, SMC, Wago, Yaskawa Drives and Yaskawa Motion. Our technologies and services represent blue chip choices for our customers. When our customers asked, we added Systems Integration, Field Service and Industrial Electronic Repairs to our service line-up.

In its second decade, Innovative-IDM made several acquisitions including Omron Service Centers (formerly Omron IDM Controls). We accelerated our expertise in plant safety and guarding by acquiring a complete aluminum extrusion cutting, milling and assembly shop.

This positioned us to be recognized as a Parker IPS Design Center to help customers with machine guarding and other safety initiatives. Our TUV certified engineers also can perform plant safety audits.

As our third decade unfolds, we moved to our new corporate HQ in Lewisville, Texas. Front and center is our robotics proof-of-concept lab which contains Articulated Arm, Cartesian, SCARA, Delta, Collaborative and Mobile robots. This facility allows us to test your robotics application onsite with our engineers and move your project forward faster, no matter where your facility is located.

Innovative-IDM has grown into a company with more than 100 team members and stocking locations in Chicago, Dallas, Houston and Tulsa. To this day, we operate under our founding principles of business integrity, team loyalty and a model of "doing the right thing" for our customers, team members, and vendors.

Teamwork Makes the Dream Work

Embrace the Team Player Mentality

Teamwork is key to ensuring our customers have the best experience when doing business with us. Working together and learning from each other promotes continual growth.

Promote a Positive Tone

Ours is an environment where employees recognize each other daily for the legendary ways they help customers and teammates. Encouragement and appreciation for a job well done is part of what makes Innovative-IDM a great place to work.

Be Dedicated, Loyal, and Reliable

We look for people with personal values that manifest themselves in their personal and professional lives. Dedication to helping customers, a supportive spirit toward teammates, and dependability are qualities we value greatly.

Demonstrate Trustworthiness

A team works best when we believe in each other – to get the job done and to do the right thing for our customers and teammates.

Take Initiative

Identifying a need to improve is one thing. Doing something about it is what really counts. Ideas are always welcome and a drive toward personal growth is always encouraged.

Ownership Team

Our success depends on a team committed to Legendary Customer Service. We prioritize helping our people develop a rewarding work life by offering training, providing coaching and feedback, and encouraging personal and professional growth. Even the Dallas Morning News recognized our special culture.

President, CEO, and Co-Founder

Gene Gray

Gene Gray has more than 30 years of experience in the industrial automation and controls industry beginning with Minarik Automation and Controls as one of his first positions after being honorably discharged from the United States Navy. Gene served in nearly every capacity at Minarik, starting in the warehouse and matriculating through sales positions until ascending to Regional Manager. Gene has an Associates degree from North Lake College and is a Professional Selling Skills Certified Trainer.

Chicago Branch Manager and Co-Founder

Tim Mueller

Tim Mueller attended college at Murray State and University of Texas-Arlington before joining Minarik Automation and Control in 1994, where he served in both inside and outside sales roles. Besides his current role at IIDM, Mueller has served as outside sales rep, sales manager, and vice-president of sales. Mueller earned a "Certificate in Leadership" from the SMU Cox School of Business and lives in Downers Grove, Illinois, with his wife Shelli.

VP of Operations and Co-Founder

Todd Mueller

Todd Mueller earned a degree in Finance from the University of Texas at Arlington where he graduated magna cum laude. He also owns a "Certificate in Leadership" from the SMU Cox School of Business. He began his career in the mortgage industry before helping to found Innovative-IDM in April 2000, where he held the positions of customer service rep and IT manager. Mueller lives with his wife Jennifer and daughter Greta in Irving, Texas.

An Opportunity to Make a Difference

The Culture Improvement Agency (CIA) comprises Innovative‐IDM volunteers who help steer the evolution of our culture through events, recognition and morale, communication, new hire onboarding and community outreach.

CIA members are employees who uphold and promote the company goals and values. As dedicated volunteers, they spend time outside of normal working hours planning activities and ways to engage coworkers in making a positive difference to the workplace and community. Without the CIA….well, it just wouldn't be as fun.

Examples of CIA Led Activities

Annual Thanksgiving Foodbank Challenge
Annual school supply drive
Carter blood drive
Annual employee holiday party
Monthly Buzzard Bar & Grill employee appreciation lunch
Remote employee care packages
Victoria Day Pitmaster Championship
Independence Day Chili Cookoff
Recognition of employee birthdays and work anniversaries
Halloween pumpkin carving and costume contests
and more!

Want paid time off to help people in your community? You got it!

The Innovative IDM MVP Program (Making Values a Priority) supports activities which enhance and serve communities where our employees live and work. IIDMers are encouraged to volunteer and support the community. Participating in these types of activities enriches lives of IIDMers and those they impact. IIDMers can take up to 16 hours (2 days) per calendar year to volunteer at a 501c3 charitable organization of their choice.

MVP Program Activities

Building a house for Habitat for Humanity
Donating your time at a food bank
Cleaning up the beach, highway or park
Participating in Big Brother/Big Sisters programs
School or college mentoring programs
Other great causes. Ask!

Common questions

What our customers says about us

This is going to be the beginning of a beautiful relationship.....complete with tracking numbers without having even asked. Nice touch. Much obliged.

Marcus H.

Operations Manager

We rely on Innovative-IDM for hard-to-find parts and fast response times. Their team keeps projects moving without surprises.

Maya R.

Supply Chain Lead

Innovative-IDM made the procurement process smooth and transparent. Every request was handled with urgency and professionalism.

Angie F.

Purchasing

This is going to be the beginning of a beautiful relationship.....complete with tracking numbers without having even asked. Nice touch. Much obliged.

Marcus H.

Operations Manager

We rely on Innovative-IDM for hard-to-find parts and fast response times. Their team keeps projects moving without surprises.

Maya R.

Supply Chain Lead

Innovative-IDM made the procurement process smooth and transparent. Every request was handled with urgency and professionalism.

Angie F.

Purchasing

Customer Service Hotline

Contact our LEGENDARY customer service team for parts quotes, information on your industrial electronic repair needs, or for emergency breakdown service. Our phone lines are available 24/7.

info@iidm.com

Phone

(877) 906-2100