Tag Archives: late orders

One Less Thing For You to Worry About

Posted July 14, 2008 by Pepper Hastings

Categories: customer service, Innovative Automation, Yaskawa

Tags: , , , , ,

Let's face it. Nobody likes orders that don't ship on time. We hate it, our customers hate it. Our goal is 100 percent on time shipments, but from time to time stuff happens.

We put ourselves in our customers' shoes and thought: "Would I rather call in and find out why my order is late or would I rather have Innovative call me ahead of time and alert me to potential delays."

The answer was obvious, and now thanks to some nifty software, we call you if there is a chance of a late shipment.  One more thing you don't have to worry about when you deal with Innovative Automation and its legendary customer service.

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