Tag Archives: Customer Service

Busted Chops from a Teammate

Posted August 22, 2008 by Pepper Hastings

Categories: Innovative Automation, Omron, Parker, Wago, Yaskawa

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Go ahead, ask Jeffery Miller about it. At IA, the company is divided into teams who compete each month to see who can dole out the most LEGENDARY customer service. Points are awarded for legendary acts and the winning team gets a half day off and their names on the LCS Cup.

Miller's own teammate, Michael Mueller, busted Miller's chops for not taking enough credit for customer service acts in our morning meetings this month. Miller, on the other hand, has been busy out selling Yaskawa, Parker, Omron, WAGO and other products. We'll see what happens at the meeting this morning.

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You Need Pneumatics, We Have Parker . . . and More

Posted August 15, 2008 by Pepper Hastings

Categories: Innovative Automation, Parker

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When the customer called yesterday about a pneumatic application he had going, IA's Michael Mueller knew what to do. He reached for pneumatic products from Parker, which Innovative Automation carries along with all of the Parker motion products.

It's long been an assumption here at HQ than many of our customers do not realize we carry Parker pneumatic products. In fact, the last week of July, we answered our phones here at HQ saying, "Innovative Automation, distributors of Parker motion AND pneumatic products. Can I help you?"

Mueller also is doing the technician work on this Parker pneumatic valve assembly (for a closer look, click on the photo), so the customer can plug and play when they take possession in a few days. Mueller is one of our key customer service guys, but as today proves, he's also a problem solver, a technician and a purtdanggood salesman. Truly LEGENDARY for our customers. -- ph

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Customer Service Enhancement: Proactive Order Tracking

Posted August 13, 2008 by Pepper Hastings

Categories: Innovative Automation

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We have a new system in place that protects customers from unexpected late shipments. Our software is on the pulse of all current orders. If it senses that an order may not ship on time, it alerts our customer service department who manages the order back on time. If we cannot manage the order back on time, an Innovative customer service rep will personally call the customer and tell them what to expect. No surprise late shipments.

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Edouard Slams Texas, Innovative Keeps Calling on Clients

Posted by Pepper Hastings

Categories: customer service, Innovative Automation

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Innovative Automation's Houston office this morning at 8:45 a.m. reports that rain and wind are picking up but sales and service calls continue. Here's the view from the dashboard of sales rep Nick Roeder's car.

Stephen Weatherly, sales manager of IA's Houston shop, was headed out to a sales call at Mission Foods and two other clients this morning as the weather intensified as tropical storm Edouard made landfall north of the Houston metro area.

"It's supposed to get bad just about the time we finish our last call," says Weatherly. "Right now, it's raining pretty hard. Heading out in this might be worth some Legendary points," he said, referring to IA's ongoing internal competition to see which employees can provide the most aggressive customer service.

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