This customer in the Austin area had some problems. Innovative-IDM was there to help. It takes a lot to receive such unsolicited accolades, yet we seem to get them frequently. Think you ought to check out what everyone is talking about? This email came to our VP of Sales, Chad Kauffman, from the operations manager of one of our customers using centrifuge technology.
Subject: Thank You!
I would like to take the time to tell you how pleased I am with your company. After a rough start with all the back and forth over our Parker Zeta controller. Matt Miller and Jack Marsh came on site and troubleshot the Zeta controller we received from you. He loaded the correct software program and found a new pin that was not on our older controller that you replaced that needed to be jumpered to24 V. This really shows your commitment to quality and customer service. IDM could have left me in a tight spot. You had your money a long time ago….I really want you to know how impressed I am with the type of world class support received. I will recommend and use IDM without hesitation in the future.
Sincerely, Shawn, Operations Manager