Field Service Testimonials

Field Service Testimonials

What customers are saying about Innovative-IDM Field Service...


"I would like to take the opportunity to say thank you for the excellent [field] service you and your company provided through Percy Foster. Mr. Foster was facing a very difficult situation in troubleshooting problems we were experiencing with our splicers. He was available when needed over the weekend, which is very important to our production, even though it meant pulling him away from his personal life and family, and he always had a smile while working in our plant. Mr. Foster is methodical and very meticulous in his troubleshooting abilities, which enabled him to locate the problems we had on both splicers. Thank you for providing us with a technician who was well trained, knowledgeable, driven to achieve results, and very customer oriented."


"It was a pleasure working with [I-IDM] through the start up. Very knowledgeable, very personable, and didn’t waste time."
"I would like to personally thank Dale Frisk. Dale has always gone above and beyond to help me when I have a problem. Days, nights and weekends, he has always helped. His knowledge, experience and dedication has kept our equipment up and running. And I appreciate it. Keep up the great support you and your staff have shown our industry."



"Thanks a ton for bringing Jack by to help with the A1000 drive. It was great to have someone so knowledgeable and persistent there to get all the issues resolved. I can’t remember exactly what time Jack left but I’m sure it was after 8 p.m. By 11 p.m. we were running our first trial run and we completed our first two production orders the next day. There is still some tuning and tweaks to do to the line but at least it is making us money again."


"I have...dealt with four different companies trying to get the problem fixed, all to no avail. Your technician showed up on time and fixed the problem in about 3.5 hours. He was also very good at explaining the problem in clear nontechnical jargon that even I could understand. I just wish I could have found your company [earlier]. Thanks again, and I will recommend your company to others in my industry."


"I wanted to thank [I-IDM] and your technician for helping with our DC drive failure. I am very appreciative of the quick response to our breakdown and for the solution that your company was able to provide. I was impressed with his troubleshooting capabilities with such an old drive system. All of my electricians enjoyed working with him and were very pleased to receive such expert help. It is nice to know that we have someone close by that can still deal with our older equipment and provide quick and modern repair solutions when we get in a jam"