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Have a Question?

Contact our LEGENDARY customer service team for parts quotes, information on your industrial electronic repairs needs, or for emergency breakdown service. Phone is answered 24/7.

Services FAQ

How do I request a quote?

For a quote by email, send a quote request to [email protected]. For a quote over the phone, call 877.906.2100.

Where do I send a purchase order?

Purchase orders may be faxed to 214.574.9503 or emailed to [email protected].

What are my payment options?

You can pay for your order with a major credit card or you can set up an account with Innovative and we will invoice you.

How can I set up an account?

You will need to send a letter of credit reference to set up an account. Also, if you have a state tax exemption certificate, please send that too. Documents may be emailed to [email protected] or faxed to 214.574.9503

Do you stock everything you sell?

Like most distributors, we stock regularly-ordered items and obtain the balance of orders directly from the manufacturers. If you have frequently-ordered parts or kits you would like us to stock, please let us know at [email protected] or call us at 877.906.2100. We will set up a plan to have your items handy and in stock for pick up or immediate shipment.

Can I pick up orders at your Will Call desk?

Yes. Let us know you are coming and we’ll have it ready.