Parts Available After Hours, Another Happy Customer

Posted August 14, 2016 by Pepper Hastings

Categories: Employees, IIDM Behind the Scenes

Tags: ,


Got power supply, take selfie, get machine up and running. Perfect way to spend a Saturday afternoon.

One of our customers called on Saturday. James Snyder was in dire need of an Omron power supply, CJ1W-PA202. Our phones are answered 24/7/365, and this request was passed to Dallas location customer service pro Cyrus Jahani.

Cyrus and his wife Natalie opened up the Dallas warehouse, pulled the part and had it waiting on him when he arrived from Oklahoma. We can open our warehouses 24 hours a day if the customer needs the part for an emergency breakdown.  That's part of the legendary customer experience.

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