IIDM Behind the Scenes

Battle Revisited: Bad Customer Service vs. Legendary Customer Service

Posted August 23, 2019 by Pepper Hastings

Categories: IIDM Behind the Scenes

Just yesterday, we did a battle of the air bands in Dallas Hoopla, led by Cool Jessi Bratcher. Yet this battle between good and evil originally was chronicled in a blog post from summer 2009.  "Bad Customer Service vs. Legendary Customer Service" is a Top 5 hoopla for me. It's also one my favorite personal blog posts. I guess I was just so overwhelmed by the drama and being an eyewitness behind the camera.

Now I know how former employee Charles Manning felt behind his cell phone lens that eerie morning in Houston hoopla when the rabid bunny stalked his colleagues. Stranger still was the shocking video captured by Manning of the boisterous yet simultaneously belligerent bunny. -- Pepper Hastings

This one falls right in there with El Pollo Loco and Lonnie the Scottsman or even the fictional May Day Meeting as one of the more ridiculous yet entertaining morning hoopla meeting at Innovative Automation.


Each employee leads the morning meeting once a month, and we discuss -- sometimes in absurd methods -- how we can better treat customers with LEGENDARY customer service. Today was Mike Davila's day.

In a blatant attempt to win "Best Host of the Month" and thus earn a day off, Davila showed up dressed in the traditional costume depicting the well-known character of "Legendary Customer Service" (looking like a cross between Hulk Hogan and Dog the Bounty Hunter). In this riveting photo, you can see Kara L'Huillier and Todd Mueller trying to make sense of it all.rassle1

Naturally, "Legendary Customer Service" was later attacked and mugged by "Bad Customer Service" who, of course, was dressed in black and played by Chris Coler. And naturally, "Legendary Customer Service" prevailed. Wow.


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Say Hello to Innovative-IDM New HQ

Posted August 20, 2019 by Pepper Hastings

Categories: IIDM Behind the Scenes

We've been at our Lewisville, Texas, location (which was built from the ground up) since July 1. Looks like most of the folks are getting the hang of working here. Building signs and address numbers are to be installed today. We also have stocking locations in Chicago, Houston, Memphis and Tulsa. Plus we serve the markets of Baton Rouge, Austin, San Antonio and East Texas.

Say Hello to Innovative-IDM New HQ Facility from Innovative-IDM on Vimeo.


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Chili Cook-Off 2019

Posted July 25, 2019 by Pepper Hastings

Categories: IIDM Behind the Scenes

This year's Chili Cook-Off marked the 8th year of celebrating Independence Day with our Chilicheesemustardoniondogmania event. The Dallas CIA group sponsored the annual event, which was another success. Eight contestants entered and the reigning champ hopeful at taking first place of favorite chili. What kind of chili recipes were in the running? There were spicy, veggie, and returning chili batches. All chili welcome here and loved having more entries mixing up the competition! Congratulations to the top three chili cooks!

1st place- Jesse Simental

2nd place- Dan Mangan

3rd place- Britt Welch

A shout out to all the contestants sharing chili and making it a better event than before! We can't wait to see what's in store for next year!

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Live Large, Live Free

Posted July 4, 2019 by Pepper Hastings

Categories: Blog, IIDM Behind the Scenes

The Spirit of '76 by Archibald Willard

Happy July 4th from Innovative Behind the Scenes!

He who drinks a fifth on the 4th may not come forth on the 5th." -- George Washington (not really)

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Chicago’s First BBG

Posted June 13, 2019 by Kelly Williams

Categories: Employees, IIDM Behind the Scenes

On Monday, June 10th, our Chicago Team hosted their first Buzz's Bar and Grill.

Tim Mueller, Chicago Branch Manager, enlisted Ed Hyer, Company Grill Master, to help break in the new grill.

Burgers, Hot Dogs, Spotted Cow, Ping Pong and fellowship were enjoyed by all!



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