IIDM Behind the Scenes

2021 Innovative-IDM Award Winners

Innovative-IDM is The Home of the LEGENDARY Customer Experience. Everyone on our team strives to exceed our customers' expectations daily. Once a year, we honor teammates who have demonstrated above and beyond efforts to help customers and teammates.  Below are this year's award winners:

President's Club (Peer Award) – To recognize you as a consistent over-achiever who always produces more than expected, at or above Innovative’s high standards for quality, and for doing all of this selflessly, placing the needs of the team above your own.

  • Ed Hyer
  • Cyrus Jahani
  • Lonnie Muse
  • Kyle Parry
  • Britt Welch
  • Kelly Williams

President's Club - In recognition of your dedication to providing exceptional field service, regardless of the time of day or the long hours necessary to complete the job and all while living out our Company Values.

  • Dale Frisk
  • Dick Harper

Gold – Sales Growth Award - In recognition of gross profit growth exceeding $100,000.

  • Alberto Aguilar

Gray and Alberto Aguilar

110% Award - In recognition of always going above and beyond what is required to help the company reach its goals.

  • David Alwell
  • Tammy Gray
  • Spencer Metcalf

Rookie of the Year - To recognize team members with less than 2 years of service who have in a short time greatly impacted Innovative-IDM.

  • Nathan Fulbright
  • Riley Least
  • Christian Thomas

Customer Service Employee of the Year - In recognition of promoting a positive tone, regardless of circumstances, while providing unwavering support to our customers, supplier partners and your teammates.

  • Daniela Martinez

Co-owner Todd Mueller with Daniela Martinez

Manufacturing Employee of the Year - In recognition of demonstrating exceptional effort, producing quality work and sharing your positive attitude to ensure we exceed our customers’ expectations.

  • Carlos Arriaga
  • Donny Clark

CIA Informant -  In recognition of contributing your time, efforts and ideas while selflessly modeling our company’s values.

  • Jesse Simental
  • Felix Vargas

Gold Services Revenue Award – Field Service - In recognition of services performed at or above Innovative-IDM’s high standards. Exceeded 1,400 billable hours. 

  • Dale Frisk
  • Dick Harper

Bronze Services Revenue Award – Field Service - In recognition of services performed at or above Innovative-IDM’s high standards. Exceeded 1,200 billable hours. 

  • Percy Foster

Gray with Percy Foster

**IIDM Employees: All Photos from Branch Kickoffs are at S:\+Kickoff Photos 2021.**

The US Army Rolls Along in January at Innovative-IDM HQ

Posted January 4, 2021 by Pepper Hastings

Categories: IIDM Behind the Scenes

Army vet Causey (r) and Arriaga unfurl the colors of the U.S. Army for flagpole #3 at Innovative-IDM HQ today.

A new month means a changing of the guard on flagpole #3 at our Lewisville, Texas, HQ.

Army veteran Danny Causey (right) from our IT department was the honorary flag raiser and assisted our director of flag services, Carlos Arriaga. Several Army veterans in our HQ office were unable to attend the ceremony, including field service techs Percy Foster and Dennys Aguilar (who were out helping customers). For February, we are anxiously awaiting the unfurling of the banner of the United State Coast Guard. Oh, and the official Army song? The Army Goes Rolling Along.

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Fleet of Field Service Vehicles

Posted December 15, 2020 by Pepper Hastings

Categories: IIDM Behind the Scenes

We just took delivery on the first four of our new fleet of Field Service and Repairs trucks. This first group is headed to our Houston facility to serve H-Town customers. Vehicles for other branches coming in early 2021. Note: QR code downloads a Vcard to your phone to easily contact us for industrial repairs in the future.

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United States Space Force Flies on Flagpole 3 in December

Posted December 1, 2020 by Pepper Hastings

Categories: IIDM Behind the Scenes

Mueller runs the US Space Force flag up the pole.

Arriaga shows Mueller the proper methods of attaching a flag to a rope.

Replacing the flag of the USMC on HQ flagpole No. 3, we present to you the flag of the United States Space Force, established Dec. 20, 2019.

Characteristic of our democracy, Carlos Arriaga, a Marine (right) and interim Director of Ceremonies, Pomp and Circumstance, facilitated the peaceful transition of power this morning.

Todd Mueller, not a Marine but who has an unusual yet keen interest in the US Space Force, did the honors of raising the flag while the IIDM spirit band enthusiastically strained its own rendition of the Space Force march. Thus continues a longstanding and time honored tradition dating all the way back to . . . well, August, where Innovative-IDM honors a different branch of the service each month.

Next month, will it be the Coast Guard or the Army on Pole #3? Stay tuned.

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Happy Birthday Marines

Posted November 10, 2020 by Pepper Hastings

Categories: Employees, IIDM Behind the Scenes

Flying on our third flagpole at HQ this month is the red banner of the United States Marine Corps, founded on this date in 1775. Dallas branch teammate and Marine Carlos Arriaga (left), who formerly served active duty, did the honors of hoisting the USMC flag. Happy Birthday Marines. With Veterans Day coming on Wednesday, note that 15% of our staff are military veterans. December's third flag pole: Space Force.

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