IIDM Behind the Scenes

Reason #102 to Work at Innovative: Decorative Decanters

Posted March 18, 2020 by Pepper Hastings

Categories: IIDM Behind the Scenes

meeting2Ask us for a quote on a project and we'll turn it around quick. We just completed one and won a job to help with a major water fountain project at a City of Dallas landmark facility.

Also, when we actually work on quotes, we have lavish wine decanters and blue, plastic roses present for inspiration, like Innovative's Tim Mueller, Adam Ring and Gene Gray did in this promotional photo from 2006.

At our Houston office, the guys huddle around yellow roses but use the same decorative decanters when doing quotes.

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2020 Award Winners

  • 2020 Chicago Branch Kickoff-84
  • 2020 Chicago Branch Kickoff-92
  • 2020 Dallas KO – Awards Dinner-072
  • 2020 Dallas KO – Awards Dinner-076
  • 2020 Dallas KO – Awards Dinner-081
  • 2020 Dallas KO – Awards Dinner-098
  • 2020 Dallas KO – Awards Dinner-099
  • 2020 Dallas KO – Awards Dinner-122
  • 2020 Houston KO – Awards Dinner-099
  • 2020 Houston KO – Awards Dinner-101
  • 2020 Houston KO – Awards Dinner-106
  • 2020 Houston KO – Awards Dinner-111
  • 2020 Houston KO – Awards Dinner-120
  • 2020 Houston KO – Awards Dinner-141
  • 2020(19) NSM-185
  • 2020(19) NSM-191
  • 2020(19) NSM-194
  • 2020(19) NSM-219
  • 2020 Dallas KO – Awards Dinner-085 (002)

Innovative-IDM is known for LEGENDARY Customer Service and what makes us LEGENDARY are those team members who go above and beyond what is required to help the company reach its goals. These LEGENDARY employees are recognized annually at our National Sales Meeting and Branch Kickoffs. Winners of these prestigious awards are nominated by company leadership and President's Club alumni. Without further ado, below is the full list of this year's LEGENDARY Award Winners:

President's Club – In recognition of exceptional sales growth, consistent completion of all activity requirements while living out our Company Values.

  • Mason Godwin
  • Brandt King
  • Clayton King

President's Club – In recognition of your selfless leadership, positive attitude and business results while living out our Company Values.

  • Matt Meeker
  • Tim Mueller

President's Club – To recognize you as a consistent over-achiever who always produces more than expected, at or above Innovative’ s high standards for quality, and for doing all of this selflessly, placing the needs of the team above your own.

  • Kris Hanchette
  • Todd Mueller
  • Bryan Rinehart
  • Kelly Williams

President's Club - In recognition of your dedication to providing exceptional field service, regardless of the time of day or the long hours necessary to complete the job and all while living out our Company Values.

  • Jonathan Dutton
  • Dale Frisk
  • Dick Harper

Gold – Sales Growth Award - In recognition of gross profit growth exceeding $100,000.

  • Mason Godwin
  • Brandt King
  • Clayton King
  • Tim Mueller

Silver – Sales Growth Award - In recognition of gross profit growth exceeding $75,000.

  • Brandt King
  • Jeremy Morgan

Bronze – Sales Growth Award - In recognition of gross profit growth exceeding $50,000.

  • John Beaird
  • Nick OConnor

Bronze Sales Growth Award – Repairs - In recognition of gross profit growth exceeding $20,000.

  • Drew Hicks
  • Robert Phillimore

All Pro Team - Honoring the employees who personally embrace and publicly champion LEGENDARY customer service. Their consistent acts of service – exemplified by their positive participation in “The Game” - help maintain, build and nurture long-term customer relationships.

  • Cyrus Jahani
  • Carolyn Brace
  • Brandt King
  • Alberto Aguilar
  • Kyle Parry
  • Donna Plooster

110% Award - In recognition of always going above and beyond what is required to help the company reach its goals.

  • Ed Hyer
  • Cyrus Jahani
  • Kyle Parry

Rookie of the Year - To recognize team members with less than 2 years of service who have in a short time greatly impacted Innovative-IDM.

  • Allison Beddingfield
  • Spencer Metcalf

Customer Service Employee of the Year - In recognition of promoting a positive tone, regardless of circumstances, while providing unwavering support to our customers, supplier partners and your teammates.

  • Allison Beddingfield

Manufacturing Employee of the Year - In recognition of demonstrating exceptional effort, producing quality work and sharing your positive attitude to ensure we exceed our customers’ expectations.

  • Jessi Bratcher
  • Mike Terlesky

CIA Informant -  In recognition of contributing your time, efforts and ideas while selflessly modeling our company’s values.

  • Britt Welch
  • Richard Lewis

Gold – Repair Department Super Hero - In recognition of your productivity and attention to quality service by exceeding 300 repairs and holding a warranty rate of  5% or better.

  • James Nairn

Silver – Repair Department Super Hero - In recognition of your productivity and attention to quality service by exceeding 300 repairs and holding a warranty rate of 10% or better.

  • Dan Holmes

Repair Department Employee of the Year - In recognition of demonstrating exceptional effort, selflessly assisting your teammates and sharing your positive attitude to ensure we exceed our customers’ expectations.

  • James Nairn

Gold Services Revenue Award – Field Service - In recognition of services performed at or above Innovative-IDM’s high standards. Exceeded 1,400 billable hours. 

  • Jonathan Dutton
  • Dale Frisk
  • Dick Harper

Silver Services Revenue Award – Field Service - In recognition of services performed at or above Innovative-IDM’s high standards. Exceeded 1,300 billable hours. 

  • Juan Silva

** All photos from our National Sales Meeting and Branch Kickoffs can be found on the employee shared drive under photos.**

Building Bikes for Christmas and Kids

Posted December 13, 2019 by Pepper Hastings

Categories: IIDM Behind the Scenes

In late summer of 2017, one of our core suppliers challenged Innovative-IDM and some of its other larger distributors to purchase, build and donate bicycles for local charities to give to kids at Christmastime. Our Culture Improvement Agency worked closely with Parker to secure the sources for the bikes and helmets. Three Christmases later, we have built and donated close to 200 bicycles to charities in the Dallas and Houston areas. Thanks to our team for making a huge difference for kids. Check out our 2019 efforts in the video below.


IIDM Build a Bike for Kids-- 2019 from Innovative-IDM on Vimeo.

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Another Happy Customer: Chicagoland

Posted November 12, 2019 by Pepper Hastings

Categories: Blog, IIDM Behind the Scenes

Here's an email received yesterday by our Chicago branch manager praising the work of Chicago controls engineer Jon Dutton.

From: KF
Sent: Monday, November 11, 2019 9:58 AM
To: Tim Mueller <Tim.Mueller@iidm.com>
Subject: [one thing...]

Tim,

I just wanted to take a minute to express my gratitude for the time and effort you guys put in on getting [our line] up and running.  Still some bugs to work through, but overall it’s come together nicely.  I have to say that Jonathan’s hard work, and especially patience, was especially appreciated.  His level of professionalism is something we really don’t see anymore.  Despite some serious challenges, and a customer that perhaps was adding to those challenges, he continued to maintain a thoughtful and solution focused mindset.  His willingness to work through problems, even late into the night, was truly exceptional.

Just wanted you to know what a unique asset you have there, though my guess is that you probably already know that.

Thanks again.

Regards,

KF | Operations Manager, Waukegan, IL

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