IIDM Behind the Scenes

Sunbelt Power Controls: Another Happy Customer

Posted October 8, 2020 by Pepper Hastings

Categories: Blog, IIDM Behind the Scenes

Did you know Innovative-IDM specializes in wastewater and other water flow applications? One of our lines is Sunbelt Power Controls -- off-the-shelf and custom pump control panels and systems. We just helped a local university with their parking lot runoff application. IIDM's Sunbelt specialist Dean Morris helped the customer with the project.

From:  James
Sent: Wednesday, October 7, 2020 1:09:25 PM
To: Dean Morris <Dean.Morris@iidm.com>
Subject: Thank You

Dean I want to think you so much for all the help you have been in the past and this week with our pumps and controls. This new warning system you suggested for us is going great and will save us many headaches in the future. Thanks for coming out and making sure everything was installed correctly too.

Look forward to working with you more in the future. Jim.

Jim
Plumbing Supervisor

 

 

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SMC + IIDM = Chicago Branch Drive-Thru Picnic

Posted October 6, 2020 by Pepper Hastings

Categories: Blog, IIDM Behind the Scenes

Innovative-IDM recently was authorized to stock and distribute SMC pneumatics components in the Chicago market. Innovative-IDM in Carol Stream on Monday hosted its SMC brethren for an outdoor, drive-by cookout, complete with individually wrapped brats, dogs and burgers.

IIDM neighbors also dropped by to enjoy the cooking of Ed Hyer and Chicago branch manager Tim Mueller. SMC even brought over a few product samples which no doubt created lively lunchtime conversation.

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Another Happy Customer — Up and Running Again

Posted August 25, 2020 by Pepper Hastings

Categories: field service, IIDM Behind the Scenes

Another happy customer of our Houston Field Service crew.

Sent: Tuesday, August 25, 2020 11:44:25 AM
To: Jeremy Morgan <Jeremy.Morgan@iidm.com>
Subject: Electrical Work Perform on Parker Drive Cabinets

I just wanted to give you feed back on the work performed here last week.

Dick Harper & Chris Crisco both contributed to the successful return to service of a Parker system late Friday 8/21/2020

I just want to let you know how impressed I was with their work ethic, drive and determination to get us a win. The thorough attention to detail ensured no chance of exposure.

We are back on line producing again, 16 hours of machine stop can seem like an eternity as you know.

Good Team you have there!!

Best regards, George, Plant Manager

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Another Happy Industrial Repairs Customer

Posted July 1, 2020 by Pepper Hastings

Categories: IIDM Behind the Scenes, Industrial AC Drive, Industrial Electronics Repair

Our latest industrial drive maintenance (IDM) customer is a Houston area steel processor who recently had a 300HP Allen-Bradley VFD on his leveler machine go down for almost a week. It' s part of his blanking line.

The customer had been using another field service company to service his equipment, but that group fried the VFD while troubleshooting. The customer said to IIDM, “Come on down, we need your help ASAP”.

We took the big drive to our repairs depot in NW Houston and were able to evaluate the drive the same day (within hours). The customer approved the repairs quote. The drive was repaired, tested, and ready for a weekend install by IIDM field service techs. Our field service guys arrived with the drive on the weekend and a couple of hours later, the customer's line was up and running again.

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MVP – Making Values a Priority

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Huge shout out to Alberto, Andres, Brandt, Carolyn, Ed, Jay, Jeremy, Luke, Nathan and Tracy for making values a priority. They gave their time last Friday at KIDS' MEALS packing over 1,200 lunches for kids in need. KIDS' MEALS delivers an estimated 7,000 meals every weekday to preschool-aged children in 43 Houston area zip codes.