IIDM Behind the Scenes

Customer Service Pro Jay Arnold Takes a Bite Out of Crime

Posted May 20, 2022 by Pepper Hastings

Categories: IIDM Behind the Scenes

493 career homers

Fred "Crime Dog" McGriff averaged 32 homers a season during his 19-year major league career, which makes him a favorite at Innovative-IDM. Always vigilant of fraudsters, our customer service team members are rewarded with a McGriff baseball card for sniffing out nefarious "customers."

Houston customer service pro Jay Arnold is shown holding his newly acquired Fred "Crime Dog" McGriff card. Arnold took a bite out of crime by outing fraudulent information on a submitted credit application. Houston sales leader Braden Morris presented the former Texas A&M defensive end with his rewards, which included an Amazon gift card.

Jay Arnold with his McGriff card, presented by Braden Morris.

Jay is big and Braden isn't - we get that, which makes the photo even more interesting. Nice work, Jay.

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Cinco de Mayo Fun

Posted May 6, 2022 by Pepper Hastings

Categories: IIDM Behind the Scenes

We usually host our customer appreciation event on or around Cinco de Mayo but we held that event a week early this year. So yesterday, at HQ, we fired up the slush machine and had our own Margarita Appreciation happy hour event. Why? Because we could.

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Houston Cornhole Winners

Posted April 12, 2022 by Pepper Hastings

Categories: careers, Employees, IIDM Behind the Scenes


Innovative-IDM's Houston store hosted its 2nd Annual Employee Cornhole tournament, the second stop on the two-stop IIDM Cornhole Tour.

Despite an influx of HQ employees who flooded the tournament in an attempt to take back the title lost in last week's competition, H-Town again prevailed. Dick Harper (pictured in red) and Donny Clark went undefeated in the double elimination, 20-foot event to claim the $100 per person cash prize and the coveted Hole of Corn Trophy.

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Welcome Mike Juarez

Posted March 9, 2021 by Pepper Hastings

Categories: IIDM Behind the Scenes

Mike salutes his flag and his buddy.

We added several new teammates in Q1. Please welcome back Mike Juarez to our San Antonio team.

Mike grew up in Hanford, Calif., which is about half way between Los Angeles and San Francisco and earned his Mechanical Engineering degree at Cal State Fresno, home of the Bulldogs.

If his his face seems familiar, Mike worked for Innovative-IDM in 2015. Not long after joining Innovative, he headed off to serve in the Air Force where he worked in the 45th Civil Engineer Squadron at Patrick Air Force base, home to the 45th Space Wing. Mike served five years with the Air Force, is now Air Force Reserve and back at Innovative because he just couldn’t shake the love he had for us. He will be jumping back on the sales saddle in San Antonio and we’re glad he’s back.

Mike enjoys bodybuilding, riding motorcycles, hanging out with friends and shooting guns. His bucket list activities include skydiving and riding a Ducati through Tuscany.

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‘First Flag’ Over Texas — Texas Independence Day

Posted March 2, 2021 by Pepper Hastings

Categories: Blog, IIDM Behind the Scenes

Native Texans raise Gonzales Flag on Texas Independence Day.

Every month at our Texas HQ on flagpole #3, we rotate a flag of one of the United States military branches.

Today, on Texas Independence Day, we honor the patriots of the Republic of Texas. In 1836 on March 2, delegates representing Mexican Texas officially declared independence from Mexico and created the Republic of Texas.

Six months earlier, the "Come And Take It" flag from the Battle of Gonzales (Oct. 1835) was unofficially and quite accidentally the first flag of the soon-to-be Republic of Texas. The original was painted on fabric from one of the local's dress material. But if you're going to hang it out in a battle, it's a flag not a dress, right?

Today, Mexico and Texas are economic partners and enjoy each others' cultures, food and people. Yet in October 1835, colonists in Gonzales taunted the approaching Mexican army with the "Come And Take It" banner. The weapon on the flag referred to a small cannon the Mexicans months earlier had loaned to the colonists to fend off raiding Plains Indians. The Mexicans were turned back in the Gonzales skirmish. Less than a year later, after a crushing defeat at the Alamo and the defining victory at San Jacinto, Texas would indeed be its own republic.

Today, the "Come And Take It" flag can be seen on shirts, neckties, underwear, license plates, album covers, food trucks, murals, hats, koozies, and fraternity walls, even tattooed into the skin of true blue Texans. And for today, on Texas Independence Day, it flies over IIDM HQ, hoisted by native Texans Carlos Arriaga (left) and Omar Mediano.

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