customer service

Customer Testimonial: Another Happy Customer

Posted December 23, 2011 by Pepper Hastings

Categories: customer service, Employees

Tags: ,

Well, it happened again. Another written testimonial from a customer complimenting one of our customer service staff: this time, Cyrus Jahani. Read for yourself why Innovative-IDM is the home of LEGENDARY customer service.


As you know we are in the process of building several machines at [our company].  As we are new to this process there are always items that are missed on the original BOM.  I can not even begin to explain how much Cyrus has meant to our success.  He sends emails to me before 8am, is always there late and never makes any mistakes.  I am always 100% confident that I can take what he tells me to the bank.  As you know I am kind of a jerk and mainly only work with vendors that give me a quick and precise response, so Cyrus fits my needs/wants very well.

If you can pass my appreciation onto Cyrus Jahani’s manager I would greatly appreciate it.


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Edouard Slams Texas, Innovative Keeps Calling on Clients

Posted August 5, 2008 by Pepper Hastings

Categories: customer service, Innovative Automation

Tags: , , ,

Innovative Automation's Houston office this morning at 8:45 a.m. reports that rain and wind are picking up but sales and service calls continue. Here's the view from the dashboard of sales rep Nick Roeder's car.

Stephen Weatherly, sales manager of IA's Houston shop, was headed out to a sales call at Mission Foods and two other clients this morning as the weather intensified as tropical storm Edouard made landfall north of the Houston metro area.

"It's supposed to get bad just about the time we finish our last call," says Weatherly. "Right now, it's raining pretty hard. Heading out in this might be worth some Legendary points," he said, referring to IA's ongoing internal competition to see which employees can provide the most aggressive customer service.

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