Battle Revisited: Bad Customer Service vs. Legendary Customer Service

Posted August 23, 2019 by Pepper Hastings

Categories: IIDM Behind the Scenes

Just yesterday, we did a battle of the air bands in Dallas Hoopla, led by Cool Jessi Bratcher. Yet this battle between good and evil originally was chronicled in a blog post from summer 2009.  "Bad Customer Service vs. Legendary Customer Service" is a Top 5 hoopla for me. It's also one my favorite personal blog posts. I guess I was just so overwhelmed by the drama and being an eyewitness behind the camera.

Now I know how former employee Charles Manning felt behind his cell phone lens that eerie morning in Houston hoopla when the rabid bunny stalked his colleagues. Stranger still was the shocking video captured by Manning of the boisterous yet simultaneously belligerent bunny. -- Pepper Hastings

This one falls right in there with El Pollo Loco and Lonnie the Scottsman or even the fictional May Day Meeting as one of the more ridiculous yet entertaining morning hoopla meeting at Innovative Automation.


Each employee leads the morning meeting once a month, and we discuss -- sometimes in absurd methods -- how we can better treat customers with LEGENDARY customer service. Today was Mike Davila's day.

In a blatant attempt to win "Best Host of the Month" and thus earn a day off, Davila showed up dressed in the traditional costume depicting the well-known character of "Legendary Customer Service" (looking like a cross between Hulk Hogan and Dog the Bounty Hunter). In this riveting photo, you can see Kara L'Huillier and Todd Mueller trying to make sense of it all.rassle1

Naturally, "Legendary Customer Service" was later attacked and mugged by "Bad Customer Service" who, of course, was dressed in black and played by Chris Coler. And naturally, "Legendary Customer Service" prevailed. Wow.


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