Another Happy Customer: Chicagoland

Posted November 12, 2019 by Pepper Hastings

Categories: Blog, IIDM Behind the Scenes

Here's an email received yesterday by our Chicago branch manager praising the work of Chicago controls engineer Jon Dutton.

From: KF
Sent: Monday, November 11, 2019 9:58 AM
To: Tim Mueller <Tim.Mueller@iidm.com>
Subject: [one thing...]

Tim,

I just wanted to take a minute to express my gratitude for the time and effort you guys put in on getting [our line] up and running.  Still some bugs to work through, but overall it’s come together nicely.  I have to say that Jonathan’s hard work, and especially patience, was especially appreciated.  His level of professionalism is something we really don’t see anymore.  Despite some serious challenges, and a customer that perhaps was adding to those challenges, he continued to maintain a thoughtful and solution focused mindset.  His willingness to work through problems, even late into the night, was truly exceptional.

Just wanted you to know what a unique asset you have there, though my guess is that you probably already know that.

Thanks again.

Regards,

KF | Operations Manager, Waukegan, IL

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