Another Happy Customer in Chicago

Posted August 7, 2017 by Pepper Hastings

Categories: Blog, field service

Here's an email our Chicago branch manager Tim Mueller received from one of our Chicagoland customers today.

Sent: Monday, August 07, 2017 10:16 AM
To: Tim Mueller <>
Cc: Trevor Sisco <>; Jonathan Dutton <>
Subject: Job well done

Good morning, Tim. I’m head of Engineering in Skokie. We have been working with Trevor and Jonathon on some automation ideas we’ve had. I wanted to give you some feedback on recent activity with them.

Recently, an older piece of processing equipment for one of our key production lines failed. We were unable to find the problem with internal resources and the equipment was old enough that the manufacturer was refusing to help.

Based on our prior history with Trevor and Jonathon tackling unusual equipment problems I decided to call I-IDM and see if they were willing to try and help, even though they hadn’t ever seen this equipment or process before. Trevor’s quick coordination and willingness to take on challenging issues, combined with Jonathon’s technical skill and immediate responsiveness saved the day.

I-IDM had our equipment diagnosed, repaired, and back up and running within 2 days – I’m convinced it would have been sooner had parts been readily available.  Outstanding service from exceptional people – well done!

V.P. – Engineering

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