Monthly Archives: May 2020

Customer Down. We Go the Extra Mile — about 270 of them — to fix it.

Posted May 28, 2020 by Pepper Hastings

Categories: Blog, customer service, Yaskawa Drives

AC drive on the fritz means line is down -- no bueno.

Late yesterday, our Dallas-based customer had a Yaskawa F7 drive generating error codes. Their bottling line was down. Customer called us to see if we could send someone to look at it immediately.

One of our sales engineers, Mason Godwin, walked through the error codes over the phone with the customer and determined there was a failure at the board level inside the drive.

Customer had two options: Take the circuit board out of the drive and send it to us for troubleshooting and repairs (could take several days, if repairable). Or, install a new Yaskawa A1000, 150 HP drive, which was on the shelf at our Houston location (would take less than 24 hours). Customer opted for new drive option.

Customer services reps coordinated with a courier service to pick up the drive in Houston and hot-shot it to Dallas. Drive left Houston after 7 p.m. and arrived at customer site around 1 a.m., where our field service tech Dennys Aguilar was on standby to install and commission the drive.

Today, Godwin will pick up the old F7 drive and send it to our repair depot so the customer has a back-up on the shelf should this happen to one of their production lines in the future.

Parts in stock. Technically competent sales engineers. On-site 24/7 field service techs available. Industrial electronic repairs down to the board level. We are one-stop solution for you. Try us, we like being legendary for our customers.

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MVP – Making Values a Priority

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Huge shout out to Alberto, Andres, Brandt, Carolyn, Ed, Jay, Jeremy, Luke, Nathan and Tracy for making values a priority. They gave their time last Friday at KIDS' MEALS packing over 1,200 lunches for kids in need. KIDS' MEALS delivers an estimated 7,000 meals every weekday to preschool-aged children in 43 Houston area zip codes.