Monthly Archives: January 2020

2020 Award Winners

  • 2020 Chicago Branch Kickoff-84
  • 2020 Chicago Branch Kickoff-92
  • 2020 Dallas KO – Awards Dinner-072
  • 2020 Dallas KO – Awards Dinner-076
  • 2020 Dallas KO – Awards Dinner-081
  • 2020 Dallas KO – Awards Dinner-098
  • 2020 Dallas KO – Awards Dinner-099
  • 2020 Dallas KO – Awards Dinner-122
  • 2020 Houston KO – Awards Dinner-099
  • 2020 Houston KO – Awards Dinner-101
  • 2020 Houston KO – Awards Dinner-106
  • 2020 Houston KO – Awards Dinner-111
  • 2020 Houston KO – Awards Dinner-120
  • 2020 Houston KO – Awards Dinner-141
  • 2020(19) NSM-185
  • 2020(19) NSM-191
  • 2020(19) NSM-194
  • 2020(19) NSM-219
  • 2020 Dallas KO – Awards Dinner-085 (002)

Innovative-IDM is known for LEGENDARY Customer Service and what makes us LEGENDARY are those team members who go above and beyond what is required to help the company reach its goals. These LEGENDARY employees are recognized annually at our National Sales Meeting and Branch Kickoffs. Winners of these prestigious awards are nominated by company leadership and President's Club alumni. Without further ado, below is the full list of this year's LEGENDARY Award Winners:

President's Club – In recognition of exceptional sales growth, consistent completion of all activity requirements while living out our Company Values.

  • Mason Godwin
  • Brandt King
  • Clayton King

President's Club – In recognition of your selfless leadership, positive attitude and business results while living out our Company Values.

  • Matt Meeker
  • Tim Mueller

President's Club – To recognize you as a consistent over-achiever who always produces more than expected, at or above Innovative’ s high standards for quality, and for doing all of this selflessly, placing the needs of the team above your own.

  • Kris Hanchette
  • Todd Mueller
  • Bryan Rinehart
  • Kelly Williams

President's Club - In recognition of your dedication to providing exceptional field service, regardless of the time of day or the long hours necessary to complete the job and all while living out our Company Values.

  • Jonathan Dutton
  • Dale Frisk
  • Dick Harper

Gold – Sales Growth Award - In recognition of gross profit growth exceeding $100,000.

  • Mason Godwin
  • Brandt King
  • Clayton King
  • Tim Mueller

Silver – Sales Growth Award - In recognition of gross profit growth exceeding $75,000.

  • Brandt King
  • Jeremy Morgan

Bronze – Sales Growth Award - In recognition of gross profit growth exceeding $50,000.

  • John Beaird
  • Nick OConnor

Bronze Sales Growth Award – Repairs - In recognition of gross profit growth exceeding $20,000.

  • Drew Hicks
  • Robert Phillimore

All Pro Team - Honoring the employees who personally embrace and publicly champion LEGENDARY customer service. Their consistent acts of service – exemplified by their positive participation in “The Game” - help maintain, build and nurture long-term customer relationships.

  • Cyrus Jahani
  • Carolyn Brace
  • Brandt King
  • Alberto Aguilar
  • Kyle Parry
  • Donna Plooster

110% Award - In recognition of always going above and beyond what is required to help the company reach its goals.

  • Ed Hyer
  • Cyrus Jahani
  • Kyle Parry

Rookie of the Year - To recognize team members with less than 2 years of service who have in a short time greatly impacted Innovative-IDM.

  • Allison Beddingfield
  • Spencer Metcalf

Customer Service Employee of the Year - In recognition of promoting a positive tone, regardless of circumstances, while providing unwavering support to our customers, supplier partners and your teammates.

  • Allison Beddingfield

Manufacturing Employee of the Year - In recognition of demonstrating exceptional effort, producing quality work and sharing your positive attitude to ensure we exceed our customers’ expectations.

  • Jessi Bratcher
  • Mike Terlesky

CIA Informant -  In recognition of contributing your time, efforts and ideas while selflessly modeling our company’s values.

  • Britt Welch
  • Richard Lewis

Gold – Repair Department Super Hero - In recognition of your productivity and attention to quality service by exceeding 300 repairs and holding a warranty rate of  5% or better.

  • James Nairn

Silver – Repair Department Super Hero - In recognition of your productivity and attention to quality service by exceeding 300 repairs and holding a warranty rate of 10% or better.

  • Dan Holmes

Repair Department Employee of the Year - In recognition of demonstrating exceptional effort, selflessly assisting your teammates and sharing your positive attitude to ensure we exceed our customers’ expectations.

  • James Nairn

Gold Services Revenue Award – Field Service - In recognition of services performed at or above Innovative-IDM’s high standards. Exceeded 1,400 billable hours. 

  • Jonathan Dutton
  • Dale Frisk
  • Dick Harper

Silver Services Revenue Award – Field Service - In recognition of services performed at or above Innovative-IDM’s high standards. Exceeded 1,300 billable hours. 

  • Juan Silva

** All photos from our National Sales Meeting and Branch Kickoffs can be found on the employee shared drive under photos.**

3 Questions to Ask When Choosing an Electronic Repair Service

Posted January 29, 2020 by Pepper Hastings

Categories: Blog

Repairs: The Problem that Keeps You Awake

You have a malfunctioning AC Drive, Circuit Board, DC Drive, Servo, Controller, PLC or other industrial electronics part. Where do you send it for service? How do you determine which repair service depot is the best fit for your situation.

Your choices are varied. You can send it to the OEM of the part, but many times the part is obsolete or the repair is just too expensive – after all, OEMs are in the business of selling new parts, not necessarily fixing old ones. If the part is still under warranty from the OEM, this could be your best bet, however.

Should you use your current repairs vendor? Or should you examine some new avenues for repair service? Most maintenance pros recommend that you have several quality vendors available to you for repair houses. That way, if Vendor A is backed up on turnaround time, you can have a backup plan and use Vendor B.  If Vendor B doesn’t work on certain parts, then Vendor C does….and so on.

If you're doing some searching for additional help with electronic repairs, here are three important questions to ask prospective repair companies.

3 Questions to Ask

Before you send in your electronics for repair, ask the service provider these three questions:

Do you offer a NO CHARGE EVALUATION?

Careful. Many services offer to “waive” the evaluation fee after you approve the repair, or to “subtract” the evaluation fee after you approve the repair. Fact is, paying for repairs evaluations is not necessary in today's environment. You should be able to find a service that provides you with an evaluation whether or not you decide to eventually repair the item or not. Some services even offer online repair price lookup tools so you can ballpark a repair BEFORE you even send it in for evaluation.

Be wary of terms like "Evaluation Fee," "Bench Fee," and other terms that may indicate that you have to pay to find out what's wrong with your part.  Ask these questions up front. Don’t pay for evaluations. Look for a repair service that will quote you a price, then offer YOU the decision what to do from there: Approve the quote, return the part unrepaired, or simply dispose of the part. The less hassle for you, the better.

Does your repair warranty COVER THE COMPLETE PART? 

Repair warranty periods are a key factor in choosing a repair service. Make sure you are getting at least a one-year warranty on the repair and also make sure the warranty covers the ENTIRE PART and not just the repaired area of the part. Some electronic repair companies will only cover the repairs they made, and you can negotiate a better deal than that for sure.

After all, remember that repairs are just another term for "troubleshooting" and even the best repair services can, on rare occasions, miss on a bench diagnosis. The good repair houses, however, will minimize the chance of this happening by performing additional testing on ALL AREAS of the part after the repair is made. That means they will check for loose wires, weakened components, testing under load and will generally inspect and clean the part to ensure it's in true working order before it ships back to you.

What is the turnaround time for my repair?

Always the crucial question: How long will it take to repair my part? Again, ask this BEFORE you send in the part. Most electronic repair companies have published turnaround times. Some even offer Expedited and/or RUSH services for emergency situations. These rush turnarounds will cost extra, but it may be worth moving to the head of the line no matter what the cost is if you are in an emergency situation.

The company you want is the repair depot that will under-promise and over-deliver. That is, they publish a 7-10 day turnaround and you get your part back in five business days. That rocks, but you’ll have to take a leap of faith and try a service before you’ll have a good feel for their delivery habits. First impressions mean a lot, so hold the company to their turnaround promise. Remember, too, that when you are asked to approve a quote for repair, you’re doing yourself a big favor on turnaround time if you approve that quote as soon as you make the decision.

No Evaluation Fee, Warranty the Entire Part, Good Turnaround Options

Asking these 3 questions can help you evaluate how a repair service facility will perform for your needs. It doesn’t take much time to ask these questions in advance, and it will save you a lot of time and headaches later down the line. Repairs already keep you awake at night: Choose a repair service that makes repair submissions easy (preferably an online tool), does not charge for evaluations, has a warranty on the repair AND the entire part, and offers turnaround times that fit your needs.

If you need to cut through the red tape on these issues quickly, call Innovative-IDM’s Electronic Repair services at 800.237.3278 or go to www.innovativeidm.com/repairs.

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Feb. 27 DFW – Omron Smart Manufacturing Tech Showcase & Workshop

Posted January 24, 2020 by Pepper Hastings

Categories: Blog, Omron

We and Omron are hosting a FREE Tech Showcase and Workshop at Innovative-IDM's DFW (Lewisville/Coppell) training center, Thursday, February 27. This event, held in several cities across North America, is FREE to design engineers, plant managers and others interested in IIoT and industrial connectivity.

See below for all the details. REGISTER HERE! Spaces are limited. Download the agenda here.

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History Lesson in American Factory Automation and Controls

Posted January 22, 2020 by Pepper Hastings

Categories: Blog

You may think of Parker Hannifin as gantry systems, extruded aluminum, hydraulics, etc. That's all true, and more. This Cleveland-based multinational behemoth is one of Innovative-IDM's blue chip channel partners -- as big and talented as they come.

But in 1918, Arthur Parker was just tagging along as a profiteering pilot fish to Henry Ford's automobile industry and the burgeoning aviation sector, designing and providing control systems for both further transportation must-haves. Not to mention the retooling of its factories for the monumental World War II effort.

Check out this informative video, which is as much about the history of industrial automation as it is about Parker Hannifin.

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WAGO and Production Machinery

Posted January 8, 2020 by Pepper Hastings

Categories: Blog


Production machinery used in the automotive industry relies heavily on continuous production. The reliability of individual components plays a large role in maintaining these expectations.

WAGO products offer:
-maintenance free connections
-vibration-proof technology
-gas-tight connection which encourages long-term stability while providing corrosion resistance
and have proven themselves as an excellent choice in this industry for several decades

Check out how WAGO products can help with your production needs. Innovative-IDM has WAGO parts for your application. Call Innovative-IDM for any questions 877-906-2100 or you can email us at info@iidm.com.

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