Yearly Archives: 2020

Another Happy Industrial Repairs Customer

Posted July 1, 2020 by Pepper Hastings

Categories: IIDM Behind the Scenes, Industrial AC Drive, Industrial Electronics Repair

Our latest industrial drive maintenance (IDM) customer is a Houston area steel processor who recently had a 300HP Allen-Bradley VFD on his leveler machine go down for almost a week. It' s part of his blanking line.

The customer had been using another field service company to service his equipment, but that group fried the VFD while troubleshooting. The customer said to IIDM, “Come on down, we need your help ASAP”.

We took the big drive to our repairs depot in NW Houston and were able to evaluate the drive the same day (within hours). The customer approved the repairs quote. The drive was repaired, tested, and ready for a weekend install by IIDM field service techs. Our field service guys arrived with the drive on the weekend and a couple of hours later, the customer's line was up and running again.

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Customer Down. We Go the Extra Mile — about 270 of them — to fix it.

Posted May 28, 2020 by Pepper Hastings

Categories: Blog, customer service, Yaskawa Drives

AC drive on the fritz means line is down -- no bueno.

Late yesterday, our Dallas-based customer had a Yaskawa F7 drive generating error codes. Their bottling line was down. Customer called us to see if we could send someone to look at it immediately.

One of our sales engineers, Mason Godwin, walked through the error codes over the phone with the customer and determined there was a failure at the board level inside the drive.

Customer had two options: Take the circuit board out of the drive and send it to us for troubleshooting and repairs (could take several days, if repairable). Or, install a new Yaskawa A1000, 150 HP drive, which was on the shelf at our Houston location (would take less than 24 hours). Customer opted for new drive option.

Customer services reps coordinated with a courier service to pick up the drive in Houston and hot-shot it to Dallas. Drive left Houston after 7 p.m. and arrived at customer site around 1 a.m., where our field service tech Dennys Aguilar was on standby to install and commission the drive.

Today, Godwin will pick up the old F7 drive and send it to our repair depot so the customer has a back-up on the shelf should this happen to one of their production lines in the future.

Parts in stock. Technically competent sales engineers. On-site 24/7 field service techs available. Industrial electronic repairs down to the board level. We are one-stop solution for you. Try us, we like being legendary for our customers.

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MVP – Making Values a Priority

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Huge shout out to Alberto, Andres, Brandt, Carolyn, Ed, Jay, Jeremy, Luke, Nathan and Tracy for making values a priority. They gave their time last Friday at KIDS' MEALS packing over 1,200 lunches for kids in need. KIDS' MEALS delivers an estimated 7,000 meals every weekday to preschool-aged children in 43 Houston area zip codes.

Wittenstein Gearboxes and Configurator Demo

Posted April 15, 2020 by Pepper Hastings

Categories: Blog, Wittenstein

There are chapters in the timeline you can hover on for easy reference.

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