Monthly Archives: December 2019

Field Service Again Saves Customer from Pain, Headaches, Heartache and Worse

Posted December 30, 2019 by Pepper Hastings

Categories: Blog

It's easy to complain about bad've probably done it recently. But it takes a WOW to motivate a customer to write an email like the one below sent to one of our sales reps from a Houston area client. Big time kudos from a customer for Jon Dutton, Innovative-IDM field service technician.

From: "Michael"
Subject: Service Call
Date: Fri, Dec 20, 2019 1:42 pm

Just wanted to drop a note to thank you for your help with the Bar Loader VFD install. Your service tech Johnathon was was very knowledgeable and professional. It has been difficult in the past to bring in service techs and have them be able to jump in and steer us in the right path. We were in a severe line down situation with multiple lines down at once. Johnathon saved the month for us. I plan on installing the same systems on the 8 Bar Loaders we have left to retro fit. If you can send him out again for the next install I would appreciate it. Again, great job. Your team has saved the day and deserve our thanks. Please pass on to the appropriate people. This has been in planning for me for 6 years. I was told that it could not be done. Thanks to you guys, I got my cake and get to eat it too. Does not happen often, so again, Thanks for all your help with this project.



Maintenance Manager

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If the customer wants it, we won’t stop until they get it!

Posted December 23, 2019 by Pepper Hastings

Categories: Blog, Omron

We recently had the opportunity to create a furnace control system for a customer.  We built the system using an Omron CJ2M Programmable Logic Controller and a Parker IPX series Human Machine Interface touchscreen computer running Windows XP Pro.  Part of the sales pitch was the system's ability to send email and text message alerts if the furnace had a problem.  A few lines of VBA code running on the HMI perform this function nicely.  However, when I traveled out-of-state to help our customer with the start-up at their customer site, we ran into some trouble.

Furnace Control Panel

Nice custom orange paint for this flame control cabinet.

The VBA code executed flawlessly on my laptop at the hotel and at the customer site if I connected to the Internet using my phone, but if I connected to the Internet using the customer's Internet Service Provider, the emails would not go through!  Of course, this start-up was taking place over a weekend and there was no IT support help available on Sunday.  I was scheduled to fly home Monday afternoon, but resolved to stay longer and get this issue fixed.  I was not going to tell the customer "The problem is your ISP.  You need to contact them and get it worked out."  That is NOT how we do things!

It turns out the ISP (I don't want to mention names, but it rhymes with AP&P) scans all the traffic through their system and blocks emails sent by scripts like the one we were using.  Apparently, these types of scripts can be used by evil-doers to send out spam without leaving a copy of anything on a server anywhere.  It was obvious we were not going to get them to change their policy...  A work around was needed.

A quick trip to the local T-Mobile store secured us a mobile hotspot device that could be USB tethered to the HMI to provide unfettered Internet access and then the real fun began.  I could not believe the hurdles that kept popping up!  Here are the gory details:

  • The USB tethering only worked if you first connected wirelessly and turned it on.  It turned off with every power cycle.  No good!
  • A trip to Best Buy produced a WIFI USB dongle since the HMI did not have wireless built-in.
  • Of course the HMI did not have a CD drive either, so the software CD had to be copied to a USB stick to get it installed.
  • Wireless software installed, WIFI connected to T-Mobile Hotspot, and email messages started flowing.  Hooray!!

I thought we were done and was planning my flight home when I remembered that it's always a good idea to re-boot and make sure everything still works.  After the mandatory power-cycle test, the HMI would no longer talk to the PLC!  Turns out the HMI software was now trying to route through the wireless ethernet connection to get to the PLC instead of using the wired one.  So I pulled out the wifi USB dongle and saw the HMI and PLC start talking again.  When I re-inserted the wifi dongle, everything stayed peachy.

The final piece of the puzzle was a batch file that runs at start-up to momentarily disable the wifi and allow the HMI to connect to the PLC first.  We finally had a system that got the customer what they wanted: email and text messages every time the system had an alarm.

The customer was very happy and excited to see it finally working.  But then they wanted more...  Can we get another round of messages when the alarm goes away so that everyone knows it was fixed?  What about automatic messages at 9am and 7pm every day just to say everything is OK?  Can the OK message include the furnace temperature?

There was only one possible answer: "Of Course!"  After some additional coding, it was done.  They got everything they wanted and we did not let anything stand in our way to give it to them.  Just another day at I-IDM.

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Automation Invention Moment: Dec. 17, 1903

Posted December 17, 2019 by Pepper Hastings

Categories: Blog

800px-wrightflyerIt was 116 years ago, that this happened. The Wright brothers made four flights in North Carolina on Dec. 17, 1903, the first by Orville of 120 feet in 12 seconds at a speed of 6.8 mph, recorded here in this famous photograph by John T. Daniels.

Orville Wright at the controls of the machine, lying prone on the lower wing with hips in the cradle which operated the wing-warping mechanism. Wilbur Wright running alongside to balance the machine, has just released his hold on the forward upright of the right wing. The starting rail, the wing-rest, a coil box, and other items needed for flight preparation are visible behind the machine.

One of the greatest photos of all time, and certainly one of the greatest automation invention moments ever.

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Building Bikes for Christmas and Kids

Posted December 13, 2019 by Pepper Hastings

Categories: IIDM Behind the Scenes

In late summer of 2017, one of our core suppliers challenged Innovative-IDM and some of its other larger distributors to purchase, build and donate bicycles for local charities to give to kids at Christmastime. Our Culture Improvement Agency worked closely with Parker to secure the sources for the bikes and helmets. Three Christmases later, we have built and donated close to 200 bicycles to charities in the Dallas and Houston areas. Thanks to our team for making a huge difference for kids. Check out our 2019 efforts in the video below.

IIDM Build a Bike for Kids-- 2019 from Innovative-IDM on Vimeo.

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