Our new Crime Dog initiative is aimed at taking a bite out of fraudulent purchase orders and scheming scofflaws who attempt to bilk us out of parts.
The con game takes many forms. Callers masquerade as employees of legitimate companies. POs come in with shady shipping instructions. The perpetrators will even take a tracking number then call the freight company and redirect the shipment to another address.
Our most recent Crime Dog program rewards customer service reps with an Amazon gift card and a Fred McGriff baseball card for every fraud they sniff out.
Most recently, Bryce Hamilton (Tulsa branch) and Donna Plooster (Chicago branch) uncovered nearly $12,000 in items that -- had we shipped them -- would have been a total loss for IIDM. Great job Crime Dogs.
(Footnote: The advertising executive who created McGruff the Crime Dog for the Ad Council recently passed away. Jack Keil was 94.)Read More