When your assembly line is down and it's time for choosing an industrial repairs and field service company, make sure the company can be reached 24/7.
It might take a couple of hours for a technician to arrive on the scene, but make sure the phone is answered 24/7. Here are some other tips on choosing an industrial repairs service.
- Cheapest rates are not always in your best interest. If you want an electrician, that’s one rate. If you want a technician who can program AC drives, troubleshoot PLC programs AND fix your electrical problems, that’s another rate.
- Does the field service company have access to parts 24/7? Are they supported by a warehouse? Do they have relationships directly with the machine component manufacturers? All of this can save time.
- Establish a relationship with several field service companies. If you have an emergency and your primary company is busy, now what? Invite several field service companies into your plant to familiarize them with your machines. It could save you a lot headaches later.
- Keep those industrial field service phone numbers where all of your staff can see them. Don’t waste time looking for contact information. Or scan this QR code to put your emergency contact into your phone right now.