Working a third shift is already hard enough. But maintaining machinery makes that graveyard shift even more difficult. .
Innovative-IDM operates “On Call” program for our Customer Service, Board Repair and Tech Support that is FREE OF EXTRA CHARGES to our customers and has gained praise since its beginnings. I have been privileged enough to help out customers in the wee hours of the night and I have seen the thankfulness that customers express when we get their machines up and running again.
There have been countless testimonials passed in from grateful customers vouching for our trustworthiness to solve their problems and our initiative to work every avenue needed to get a customer back up and running quickly. I am extremely proud to be a part of a company that is so devoted to the wellbeing of our customers and their operations.
I can remember a distinct time that I was called to duty at 11:00 p.m. on a Saturday. This customer was in the oil business so a down piece of machinery was costing thousands of dollars a hour. To our customer's amazement, we had the drive he needed in stock and ready for pick up.
I met the customer at our Dallas office, he picked up the drive and was on his way. He said our After Hours service made him look like a star with his boss. -- Cyrus Jahani, Dallas Customer Service Group