August 2008 - Innovative-IDM Archive

She’s Single Again?

Posted August 28, 2008 by Pepper Hastings

Categories: customer service, Employees, Innovative Automation

Tags: Customer Service, Innovative Automation, legendary customer service, maiden name

OK, it's a little hard to see, but the engraver just made Tammy Gray single again by engraving her maiden name on the Legendary Customer Service Cup. Look at the last name on the month of June (it reads Tammy Mueller).

Cool Gadget Training Vid: Parker Interact Xpress Software Plus WAGO I/O

Posted August 26, 2008 by Pepper Hastings

Categories: cool gadgets, Parker, Uncategorized, Wago

Tags: Adam Ring, cool gadget, Innovative Automation, Interact Xpress Software, Omron, Parker, production training video, Wago, Yaskawa

Monitor your plant's performance and trouble spots from anywhere you can access the Internet. A really cool conglomeration of gadgets, hosted by Adam Ring of Innovative Automation. But where's the plant that's usually in the background?

IMPORTANT: IT TAKE TWO CLICKS TO VIEW VIDEO. Click START button, then click on the TIME SLIDER. This is a quirk in Vimeo right now.

[vimeo 1610421] Read More

And It Works, Too!

Posted by Pepper Hastings

Categories: Innovative Automation, Omron, Parker, Wago, Wittenstein, Yaskawa

Tags: cable, Innovative Automation, Lonnie Muse, Parker, PLC, servo, Wittenstein

Innovative Automation's Lonnie Muse shown in his sandbox.

Wheeeee . . . !!

Off to High School

Posted August 25, 2008 by Pepper Hastings

Categories: Employees

Tags: Drew Hastings, Flower Mound Marcus, Pepper Hastings

My oldest son starts high school at Flower Mound Marcus today. Good luck, Drew. It's been a fun ride. -- ph

Busted Chops from a Teammate

Posted August 22, 2008 by Pepper Hastings

Categories: Innovative Automation, Omron, Parker, Wago, Yaskawa

Tags: Customer Service, Innovative Automation, Jeffery Miller, legendary customer service, Michael Mueller, new customers, Omron, Parker, Wago, Yaskawa

Go ahead, ask Jeffery Miller about it. At IA, the company is divided into teams who compete each month to see who can dole out the most LEGENDARY customer service. Points are awarded for legendary acts and the winning team gets a half day off and their names on the LCS Cup.

Miller's own teammate, Michael Mueller, busted Miller's chops for not taking enough credit for customer service acts in our morning meetings this month. Miller, on the other hand, has been busy out selling Yaskawa, Parker, Omron, WAGO and other products. We'll see what happens at the meeting this morning.