Monthly Archives: July 2008

Cookie Monster in Carrollton

Posted July 31, 2008 by Pepper Hastings

Categories: customer service, Innovative Automation

Tags: , , , , ,

What shows up in the breakroom this morning? A cookie basket. turns out, a prospective employee who had interviewed with Tim Mueller sent the basket as a token of his appreciation.

Maybe he knew that Innovative sends cookie baskets to many of its new customers as part of a welcome pack. Looks like we might have found a new cookie vendor, too.

Also, it's completely false that Sesame Street renamed the Cookie Monster to Veggie Monster. Just ain't true. -- ph


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What Do Dead Armadillos and Once-Great Companies Have In Common?

Posted by Pepper Hastings

Categories: customer service

Tags: , , ,

When someone mentions American Airlines, Ford and Yahoo, what comes to mind? What about Southwest Airlines, Honda, and Netflix?

The first group frustrates me with their repeated questionable decisions and poor PR after the poor decisions. The last group is bleeding edge on whatever they do and it's FUN to be a customer of theirs. I'd much rather fly Southwest than American even if you have to catch a connecting flight.

Our focus in 2008 at Innovative has been redefined. We want to make our Customer's experience with Innovative LEGENDARY. We want to do whatever the customer needs to help them succeed at their business. Any initiative that we take on this year must have an impact on how we interact with customers. If it doesn't,  it is put on the shelf.

I ran across this article written by Bill Taylor which helped to reinforce our decision to change our focus and do what other Industrial Automation companies struggle to do.

My favorite comment is:

What do they say in Texas? “The only thing in the middle of the road are yellow lines and dead armadillos.” To which we might now add: “And once-great companies that are slowly going out of business.”

Bottom line...Focus on what you are good at and everything else is just a distraction. You'll become a Dead Armadillo -- entertaining the distraction while the 18-wheeler is heading at you head on! --  Ken Skillett

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Good Stuff on Oil

Posted July 30, 2008 by Pepper Hastings

Categories: Uncategorized

The Washington Post ths week is running a special series concerning the demand, supply and price of oil. Interesting reading here.

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Man Struggles With Simple Lightbox Assembly

Posted July 29, 2008 by Pepper Hastings

Categories: Innovative Automation

Tags: , , , , ,

We shot two new Cool Gadget vids last Friday using our new lightboxes and video studio. Gene walked in with a camera while I struggled to assemble these seemingly harmless yet inherently dangerous items. Have you ever put up a tent? That's what this reminded me of.
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A-Team Jason and Mr. Clueless in the Panel Shop

Posted July 28, 2008 by Pepper Hastings

Categories: Innovative Automation, Wago

Tags: , , , ,

Britt and I have been working on a brochure for our expanded 24/7 technical support effort, which we are relaunching this month.

Among other things in the soon-to-be-available brochure were some cutting room floor items, like this photo of a guy who totally knows what he is doing inside this panel box (that would be A-teamer Jason Scott) being watched by The Clueless One (that would be Pepper Hastings).

We build some of the cleanest UL 508A panel boxes in the nation. And we can retrofit your older boxes to bring them up to standard. Email us at and we'll have a quote for you in hours.

If YOU can build clean panel boxes or are a sharp technical services person, we always are looking for top-notch people. Find out more by going to today.

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