In the past 12 months, our employees have handwritten and mailed 2,651 thank you cards to current and new customers. That's an average of about 10 per day, every business day. No one is required to write thank you cards. An attitude of gratitude is of the highest order at Innovative-IDM. When was the last time your staff mailed -- not an email, text or phone call -- a handwritten thank you note to your customer? Does your company provide thank you cards and envelopes to encourage your staff to thank customers?