Tag Archives: legendary customer service

Parts Available After Hours, Another Happy Customer

Posted August 14, 2016 by Pepper Hastings

Categories: Employees, IIDM Behind the Scenes

Tags: ,

cyrusopen

Got power supply, take selfie, get machine up and running. Perfect way to spend a Saturday afternoon.

One of our customers called on Saturday. James Snyder was in dire need of an Omron power supply, CJ1W-PA202. Our phones are answered 24/7/365, and this request was passed to Dallas location customer service pro Cyrus Jahani.

Cyrus and his wife Natalie opened up the Dallas warehouse, pulled the part and had it waiting on him when he arrived from Oklahoma. We can open our warehouses 24 hours a day if the customer needs the part for an emergency breakdown.  That's part of the legendary customer experience.

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E5CC/E5EC Sets New Standards In Temperature Control

Posted October 2, 2013 by Pepper Hastings

Categories: Innovative Automation, Innovative-IDM, New Product Release, Omron

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Omron, E5CC-E5EC Temp. Controller

Temperature control has taken a giant leap forward with our next generation of controllers – the E5CC/E5EC, which have set new global standards in the crucial areas of precision, user friendliness and control performance. This new series feature large easy-to-read displays, fast simple set up and 50 ms sampling period time. The compact units, which project only 60 mm behind the panel, are also easy to accommodate and install, even in cramped locations.

For more information or to order your Omron E5CC/E5EC Temperature Controller contact Innovative-IDM at 877.906.2100 or email us at info@iidm.com.

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SMC PVQ30 Compact Proportional Solenoid Valves

Posted September 18, 2013 by Pepper Hastings

Categories: Innovative Automation, Innovative-IDM, SMC

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SMC PVQ30 Compact Proportional Solenoid Valves

PVQ series, compact proportional solenoid valve, was desgined by SMC with a direct poppet construction.  This construction enables low leakage, while de-energized.  PVQ series has been used in applications such as air blow, flow control, hand piece control for dental unit and other respiratory equipment, as well as, cooling for laser machinery etc.

For more information or to order your SMC PVQ30, Compact Proportional Solenoid Valves contact Innovative-IDM at 877.906.2100 or email us at info@iidm.com

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Omron H5CX-N Digital Standard Timer

Posted September 16, 2013 by Pepper Hastings

Categories: Innovative Automation, Innovative-IDM, Omron

Tags: , , , , , , ,

Omron H5CX-N, digital timer

The most complete digital standard timer on the market.  H5CX offers you the most complete series of products on the market today. Based on extensive customer research, these new timers have been designed with added-value features that users both need and appreciate.  H 48 x W 48 x D 59 to 78mm Three-colour display value, red, green or orange  Models with Instantaneous Contact Outputs 0.001 s to 9999 h, 10 ranges Input NPN, PNP and contact.

For more information or to order your Omron H5CX-N contact Innovative-IDM at 877.906.2100 or send us an email at info@iidm.com

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