Tag Archives: Customer Service

Parker Zeta Controller Help

Posted January 2, 2016 by Pepper Hastings

Categories: Blog, Parker

Tags: ,

This customer in the Austin area had some problems. Innovative-IDM was there to help. It takes a lot to receive such unsolicited accolades, yet we seem to get them frequently. Think you ought to check out what everyone is talking about? This email came to our VP of Sales, Chad Kauffman, from the operations manager of one of our customers using centrifuge technology.

From: Shawn
To: <Chad.Kauffman@iidm.com>
Subject: Thank You!
Dear Chad,

I would like to take the time to tell you how pleased I am with your company. After a rough start with all the back and forth over our Parker Zeta controller. Matt Miller and Jack Marsh came on site and troubleshot the Zeta controller we received from you. He loaded the correct software program and found a new pin that was not on our older controller that you replaced that needed to be jumpered to24 V. This really shows your commitment to quality and customer service. IDM could have left me in a tight spot. You had your money a long time ago….I really want you to know how impressed I am with the type of world class support received. I will recommend and use IDM without hesitation in the future.

Sincerely, Shawn, Operations Manager

Read More

Innovative IDM – After Hours

Posted January 15, 2014 by cyrusjahani

Categories: Employees, IIDM Behind the Scenes

Tags: , ,

Working a third shift is already hard enough. But maintaining machinery makes that graveyard shift even more difficult. .

clock

We'll open the store for you in the middle of the night if you absolutely need the part.

Innovative-IDM operates “On Call” program for our Customer Service, Board Repair and Tech Support that is FREE OF EXTRA CHARGES to our customers and has gained praise since its beginnings. I have been privileged enough to help out customers in the wee hours of the night and I have seen the thankfulness that customers express when we get their machines up and running again.

There have been countless testimonials passed in from grateful customers vouching for our trustworthiness to solve their problems and our initiative to work every avenue needed to get a customer back up and running quickly. I am extremely proud to be a part of a company that is so devoted to the wellbeing of our customers and their operations.

I can remember a distinct time that I was called to duty at 11:00 p.m. on a Saturday. This customer was in the oil business so a down piece of machinery was costing thousands of dollars a hour. To our customer's amazement, we had the drive he needed in stock and ready for pick up.

I met the customer at our Dallas office, he picked up the drive and was on his way. He said our After Hours service made him look like a star with his boss. -- Cyrus Jahani, Dallas Customer Service Group

Read More

Ladies Day in Dallas

Posted October 19, 2011 by Pepper Hastings

Categories: Employees

Tags: ,

For every 10 guys who work at Innovative-IDM, we thank God everyday there are one of these to help keep them civilized. Here's our Dallas ladies crew enjoying lunch today, representing accounting, customer service, operations, human resources and marketing.

One question: Where are the dudes?

Read More