IIDM Behind the Scenes

NACHO Average BBG

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Yesterday was NACHO average Buzz's Bar and Grill (BBG) here at IIDM's Corporate Headquarters in Dallas. Non-IIDMers might ask, what is a BBG? The short answer, a monthly office shindig, organized by our Culture Improvement Agency (CIA) and hosted by different departments within the company.

Innovative IDM's Dallas Shop and Warehouse Team were the hosts this month. They pulled out all the stops with 3 large boxes of tortilla chips, 3 crock-pots full of different types of queso, fajita chicken, fajita beef and all the right fixin's!

There were plates of nachos taller than the Eiffel Tower and a guest appearance by Nacho Libre. Oh, but the fun didn't end there, a Grito competition broke out between Nacho Libre (a.k.a. Carlos Arriaga) and Mark Stanley. I'm NACHO who had the best grito, but I am sure that Rey Contreras had the tallest and best looking plate of nachos.

A big thanks to our Dallas Shop & Warehouse Team for hosting such a Legendary BBG!

Gemini Day at HQ

Posted March 9, 2018 by Pepper Hastings

Categories: IIDM Behind the Scenes

Our Gemini training program is for incoming sales engineers. It's called Gemini because of the "twin" nature of the program: the trainee learns and trains about what we expect in terms of customer service (our core competency) while learning to be a technical salesperson fluent in the capabilities and applications of our core lines of products.

Today, we had five candidates from Purdue University, University of Wisconsin, and Texas Tech University. Awesome field of candidates, and they enjoyed HOOPLA as well. Thanks for taking time to visit and interview in Dallas.

 

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Innovative-IDM’s Culture Improvement Agency (CIA)

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Innovative-IDM's Culture Improvement Agency (CIA) is comprised of I-IDM volunteers who help steer the evolution of our culture through events, recognition, communication, new hire on-boarding and community outreach. They empower employees to act above and beyond the call of duty while furthering the adventure that we are proud to call our company culture. See below for a list of current agents:

Culture Improvement Agents Serving Region 1:

  • Carlos Arriaga 
  • Galen Derrickson
  • Cyrus Jahani
  • Omar Mediano
  • Anabel Simental

Culture Improvement Agents Serving Region 2:

  • Carolyn Brace
  • Edwin Catalan
  • Ed Hyer
  • Brandt King
  • Kevin Skaggs

FNG Shop Training

Posted February 9, 2018 by Pepper Hastings

Categories: IIDM Behind the Scenes

All of our new employees spend time in the warehouse and our manufacturing shop (as well as other departments) to learn the business from the roots. We continue to raise the bar on our training programs here at IIDM.  Looks like shop QC leader Carlos has added a “how not to” section to the training of our new hires, Nick and Tanner.

FNGs = Fantastic New Guys

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2018 Award Winners

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Innovative-IDM is known for LEGENDARY Customer Service and what makes us LEGENDARY are our team members who go above and beyond what is required to help the company reach its goals. These LEGENDARY employees are recognized annually at our National Sales Meeting and Branch Kickoffs.  Winners of these prestigious awards are nominated by company leadership and President's Club alumni. Without further ado, below is the full list of this year's LEGENDARY Award Winners:

President's ClubIn recognition of exceptional sales growth, consistent completion of all activity requirements while living out our Company Values.

  • Brandt King
  • JP Childress
  • Steve Falcone
  • Klent Prewitt
  • Lonnie Muse

President's ClubIn recognition of your selfless leadership, positive attitude and business results while living out our Company Values.

  • Adam Ring
  • Matt Meeker
  • Gene Mussell

President's ClubTo recognize you as a consistent over-achiever who always produces more than expected, at or above Innovative’s high standards for quality, and for doing all of this selflessly, placing the needs of the team above your own.

  • Carolyn Brace
  • Stephen Weatherley
  • Anabel Simental
  • Omar Mediano
  • Cyrus Jahani
  • Bobbie Washburn

President's Club - In recognition of your dedication to providing exceptional field service, regardless of the time of day or the long hours necessary to complete the job and all while living out our Company Values.

  • Dale Frisk

Gold – Sales Growth Award - In recognition of gross profit growth exceeding $100,000.

  • Brandt King
  • JP Childress
  • Ed Hyer
  • Steve Falcone
  • Klent Prewitt
  • Lonnie Muse

Bronze – Sales Growth Award - In recognition of gross profit growth exceeding $50,000.

  • Kevin Skaggs

Gold Sales Growth Award – BDMs - In recognition of gross profit growth exceeding $200,000 or COGS growth exceeding $450,000.

  • Adam Ring
  • Gene Mussell
  • Matt Meeker

Gold Sales Growth Award – Repairs - In recognition of gross profit growth exceeding $30,000.

  • JP Childress

Bronze Sales Growth Award -Repairs - In recognition of gross profit growth exceeding $20,000.

  • Brandt King
  • Kevin Skaggs

All Pro Team - Honoring the employees who personally embrace and publicly champion LEGENDARY customer service. Their consistent acts of service – exemplified by their positive participation in “The Game” - help maintain, build and nurture long-term customer relationships.

  • Region 1: Cyrus Jahani, Omar Mediano, Gina Arredondo, Anabel Simental, Matt Meeker
  • Region 2: Carolyn Brace, Ernie Sparks, Dan Holmes, Marc Phelps, Edwin Catalan

110% Award - In recognition of always going above and beyond what is required to help the company reach its goals.

  • Britt Welch
  • Ernie Sparks

Rookie of the Year - To recognize team members with less than 2 years of service who have in a short time greatly impacted Innovative-IDM.

  • Kyle Parry
  • Richard Lewis
  • Galen Derrickson
  • Kris Hanchette

Customer Service Employee of the Year - In recognition of promoting a positive tone, regardless of circumstances, while providing unwavering support to our customers, supplier partners and your teammates.

  • Anabel Simental

Manufacturing Employee of the Year - In recognition of demonstrating exceptional effort, producing quality work and sharing your positive attitude to ensure we exceed our customers’ expectations.”

  • Bryan Rinehart
  • Donny Clark

CIA InformantIn recognition of contributing your time, efforts and ideas while selflessly modeling our company’s values.

  • Carlos Arriaga
  • Felix Vargas

Gold – Repair Department Super Hero - In recognition of your productivity and attention to quality service by exceeding 300 repairs and holding a warranty rate of 5% or better.”

  • Dan Holmes
  • James Nairn

Bronze – Repair Department Super Hero - In recognition of your productivity and attention to quality service by exceeding 250 repairs and holding a warranty rate of 10% or better.”

  • Felix Vargas

Repair Department Employee of the Year - In recognition of demonstrating exceptional effort, selflessly assisting your teammates and sharing your positive attitude to ensure we exceed our customers’ expectations.

  • Edwin Catalan

Gold Services Revenue Award – Field Service - In recognition of services performed at or above Innovative-IDM’s high standards. Exceeded 1,400 billable hours. 

  • Dale Frisk

Branch Kick-Off (Houston and Chicago)

Our Annual Branch Kick-Off Events have officially begun. Houston and Chicago hosted their awards banquet this past Friday. Congratulations to all of the award winners!! Your hard work and dedication is what makes Innovative-IDM legendary.

Check out the 2017 Award Winners below:

Carolyn Brace - Legendary Customer Service All Pro Team 2017

Carolyn Brace - President's Club Member 2017

Dale Frisk - Gold Services Revenue Award

Dale Frisk - President's Club Member 2017

Dan Holmes - Legendary Customer Service All Pro Team 2017 & Board Repair Super Hero

Donny Clark - Manufacturing Employee of the Year

Edwin Catalan - Legendary Customer Service All Pro Team 2017

Edwin Catalan - Repair Department Employee of the Year

Ernie Sparks - Legendary Customer Service All Pro Team 2017

Ernie Sparks - 110% Award

Felix Vargas - Board Repair Super Hero & CIA Informant of the Year.

James Nairn - Board Repair Super Hero

Richard Lewis - Rookie of the Year

Region 2 - Legendary Customer Service All Pro Team 2017

Kyle Parry - Rookie of the Year