Think ‘urgency’ when choosing industrial repair company

“A power surge knocked out my equipment. Can you come out tonight?”

If you find yourself on the asking end of this question, you’ll soon find out what kind of industrial repair company you’re dealing with. Power surges happen in facilities and, despite all your protective measures, something electronic and expensive will bite the dust.

As you weep over the passing away of your too-young-to-die equipment, your facilities production is taking a hit. Even worse if disaster strikes late at night or on the weekend. If only we had implemented a preventive maintenance program, you lament.

Unless your outsourced industrial repair company operates all day, you’ll have to wait until early morning when they open. Every hour your equipment is down, you come closer to breaking commitments as your facility hemorrhages lost productivity.

You need service. And you need it now.

While a good industrial repair service company will be on-scene quickly to repair the issue, a great repair service company is available on-scene ASAP and starts repairs immediately.

For example, when a client suffered a late-night, power issue that destroyed a new A1000 drive, our technician Jon Dutton drove over with a brand new A1000 and installed it the same day.

Client called at 7:30 PM, Jon arrived at 8:30 PM, finished the replacement by 11 PM and was off to another customer appointment at 5 AM that morning.

Customer service should be a top priority for any outsourced industrial repair company you choose. Equipment failures happen and the longer it takes for your equipment to be repaired, the longer you’ll see production drop.

For that reason, keep urgency and customer service quality in the forefronts of the mind when deciding on what repair company to call. Whether it’s with another company or Innovative-IDM’s industrial repair field service, your outsourced industrial repair company should strive to provide LEGENDARY customer service. — Robert Dominguez