Monthly Archives: August 2008

Welcome: Yaskawa J1000 Drive

Posted August 20, 2008 by Pepper Hastings

Categories: Yaskawa

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Neil, Todd and the marketing guys at Yaskawa got this out to us Friday and I intended to put the information here this past weekend.

But it rained Saturday and Sunday in North Texas (in August!) and all most of us could do was just stand stupified and watch.

So, a belated welcome to the newest drive from Team Y, the Yaskawa J1000. You can get all the FAQs on this little powerhouse here.

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Prison Time or a Career? Trying to Understand Calendar Crossers

Posted August 18, 2008 by Pepper Hastings

Categories: Employees, Innovative Automation

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Ok, back to this whole thing about crossing off dates on the wall calendar. Some of you have already compared it to a 5-year-old counting down days to her birthday or serving out a prison term.

We have yet another calendar crosser in our midst at IA HQ. Here, Britt is shown in this dramatic action shot from last week. The low-res phone cam high-speed photography not only captures the vigorous strokes of her orange marker but also reminds us all that we incessantly work on our logos Innovative Automation offers 24/7 field service for service and repairs of your machines.

Britt also uses a space heater year around. Did I mention we have been in the upper 90s and low 100s for the past six weeks?

Your thoughts?

 

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You Need Pneumatics, We Have Parker . . . and More

Posted August 15, 2008 by Pepper Hastings

Categories: Innovative Automation, Parker

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When the customer called yesterday about a pneumatic application he had going, IA's Michael Mueller knew what to do. He reached for pneumatic products from Parker, which Innovative Automation carries along with all of the Parker motion products.

It's long been an assumption here at HQ than many of our customers do not realize we carry Parker pneumatic products. In fact, the last week of July, we answered our phones here at HQ saying, "Innovative Automation, distributors of Parker motion AND pneumatic products. Can I help you?"

Mueller also is doing the technician work on this Parker pneumatic valve assembly (for a closer look, click on the photo), so the customer can plug and play when they take possession in a few days. Mueller is one of our key customer service guys, but as today proves, he's also a problem solver, a technician and a purtdanggood salesman. Truly LEGENDARY for our customers. -- ph

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Cowboys vs. [insert name here]: Club Level, $675 Per Seat, Parking Extra

Posted August 14, 2008 by Pepper Hastings

Categories: Innovative Automation

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OK, so everybody knows about JerryWorld, the new stadium Cowboys owner Jerry Jones is building out in Arlington, Texas, set to open for the 2009 NFL season. Monstrous construction project, it's about 15 miles from Innovative HQ -- which means it takes 45 minutes to drive there.

Jerry's sales minions are full throttle pitching DFW area businesses to get on the band wagon and ante up for season tickets. I got the pitch again today for us to entertain Innovative's customers, and here's the deal.

$3,400 per season per seat for club level seating, with PSLs going for anywhere from $1,000 to $3,500 per season EVERY season for 30 years.

After some quick math, I figured this out. If you held a single seat for 30 years and paid the mid-range $2,000 for the PSL, it would cost you $675 per game to watch 240 regular season NFL games. If you had two or more seats like most sociable adults . . . well, you can do the math.

And that doesn't count parking and playoffs. That's enough to make a grown man . . . cry all the way to the bank. JerryWorld Lives. Will Innovative ante up? We'll see.

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Customer Service Enhancement: Proactive Order Tracking

Posted August 13, 2008 by Pepper Hastings

Categories: Innovative Automation

Tags: , ,

We have a new system in place that protects customers from unexpected late shipments. Our software is on the pulse of all current orders. If it senses that an order may not ship on time, it alerts our customer service department who manages the order back on time. If we cannot manage the order back on time, an Innovative customer service rep will personally call the customer and tell them what to expect. No surprise late shipments.

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